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Dmitry Maslov

Is a leading research fellow at the Russian Presidential Academy of National Economy and Public Administration (RANEPA). He is not only a researcher but also a policy analyst and specialist in the field of quality and efficiency of public administration and education, as well as the use of business models in the public sector, EFQM, the CAF and organisational self-assessment. Dmitry is the author of more than 200 publications, including several books on quality management, performance measurement, benchmarking and excellence models.

(Mit-)Autor folgender Werke: