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Eva Sejrek-Tunke

Is member of the Chief Executive Office for Organisation and Security at the Vienna City Administration. After her first years in Public Administration with highly citizen-oriented tasks, she has now been in charge of the Strategic Quality Management of the Vienna City Administration for more than fifteen years. There she undertakes the many facets of QM as a certified organiser and quality manager and leads TQM into the practical mainstream. Within her national and international sphere of activity, she works as a delegate in the committee for Quality Management and Business Excellence at Austrian Standards International, as an CAF External Feedback Expert, lecturer/tutor and co-authoress, thereby obtaining and sharing profound practical and academic competence in different quality management models, including the CAF, ISO 9001 and EFQM-excellence model. Her honorary work on behalf of the Viennese equal treatment act blends fruitfully into both QM´s guidance and the city´s mission towards a holistic customer-/citizen orientation being the main pillar of successful organisations as well as a gender-equitable society.

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