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Isabelle Verschueren

Is an advisor of the Federal Public Service Strategy and support (FPS BOSA). She is an expert in organisational development according to the CAF and she has worked for 27 years in the Belgian public services. Isabelle studied applied economics and holds a master´s degree in public administration from the Solvay Business School. She is now following an internal university degree in policy evaluation. She also has a certificate as a PEF external feedback actor and EFQM external evaluator. She has been a member of the CAF working group since 1998 and has helped develop the CAF 2020 model. She advises and supports the implementation of the CAF in various organisations (European commission, local level and federal level). She has broad experience in quality management, international projects and internal and external auditing. During recent years, her focus has been on administration culture change, particularly agile and digital transformation, coaching and well-being in the workplace.

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