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Autor

Sílvia Vicente

Has a Bachelor´s degree in Public Administration and Management and is the Coordinator of the Quality Management Area at Instituto Superior de Ciências Sociais e Políticas, Universidade de Lisboa (Portugal). Her various projects include the institute´s quality certifications with CAF education, the European Foundation for Quality Management and the Portuguese Agency for University Accreditation (A3ES).

(Mit-)Autor folgender Werke: